Service

We Service What We Sell

NDT equipment sees some of the harshest climates and conditions in the world. We know maintenance and repairs are inevitable and we want our clients to know they can count on us when they need their equipment the most. Our team can tear down and rebuild 880 exposure devices and remote controls with military precision, and in short order – often while you wait.

We offer in-house maintenance and repairs at our specialized service centre. Our radiography service department can perform almost any repair including swaged fittings and re-tipping control cables. Our technicians are trained by the manufacturers themselves and have unparalleled knowledge in fixing NDT and radiography equipment.

Service Centre

Our service centre is equipped with the best tools and technicians to handle your equipment. We have access to client records, so there is never miscommunication about warranties, certificates, or minor details.

We have the ability to customize, maintain, calibrate and repair most if not all of the equipment we sell. Our repair and maintenance staff have experience with digital RT systems, x-ray generators, gamma ray equipment, flaw detectors and just about everything else you can think of.  If your equipment is not performing as it should, let the staff in the service centre at IR have a look. In the unlikely event that we can’t fix it, we will make sure that it gets to the people who can.

Emergency Repair? No Problem

We do everything in our power to get your equipment back up and working properly. Since we do in-house repairs, our service is quicker than average. We perform in-house services on:

And much more!

If it’s NDT equipment, we likely repair it and maintain it. If we don’t, we will help you get it back to the manufacturer for the service it needs.

Service With Reports and Certificates

Let us know if you require a maintenance report or certificate when you book your service. We can provide reports and certificates that meet ISO /IEC 17025 requirements for some of our products.  Many of our test materials and calibrated tools are directly traceable to the National Institute of Standards and Technology (NIST). Client records are kept indefinitely, so if you lose or misplace a record for maintenance that was performed by us, we will be able to replace it almost immediately.

 

NIST Maintenance and Repair

 

ISO Maintenance and Repair

 

Product warranties vary depending on the item and manufacturer. To learn more, check out our client support section. To book a maintenance or repair service, contact us.

Calibrations To Keep Your NDT Equipment Accurate and Reliable

Industrial Radiography NIST CalibrationsThe IR calibration labs are fully stocked with NIST traceable and documented test pieces. Our service centre technicians are rigorously trained by our vendors and/or through our own documented and detail orientated training programs. IR maintains a thorough client database that operates an innovative workflow software program that produces forms, reports and certificates automatically, virtually eliminating clerical error.

IR prides itself in our ability to calibrate and repair the NDT equipment we sell, and that of most competitors’ products as well. From radiation detection instruments to UT flaw detectors, and most everything in-between, IR is your first stop for all your calibrations needs.

IR calibrates and/or confirms calibrations for:

  • Hardness testers
  • Radiation survey meters and dosimeters
  • UT flaw detectors
  • Thickness gauges
  • Light meters
  • Yokes
  • Densitometers

Industrial Radiography ISO CalibrationsIR’s quality program conforms to ISO 9001:2015. We regularly perform internal audits to ensure we are ISO compliant and are audited by clients and vendors as well. As a ISO 9001:2015 certified company, we keep your best interests and needs first to ensure you are getting the service and quality product you need. The calibration certificates that we issue meet ISO 17025 and are traceable to NIST.

ATSM Calibrations Industrial RadiographyAll of our NDT calibrations are up to American Society for Testing and Materials (ASTM) standards.

Book a calibration or repair today.

Looking For Calibration Maintenance You Can Perform On Your Own?

We offer a selection of calibration blocks, density steps and many other NDT test pieces that can verify equipment accuracy.