Client Support

Clients Come First

Product availability is key to our company success, and we always have a large inventory of popular brands and products. We encourage customers to take the time to request products they are looking for. We place client needs above all else and are happy to source products and equipment.


Our staff is fully trained in shipping TDG Class 7 by air or ground–around the world or across the country.

In-stock products ordered before 10 AM will be shipped the same day.

Radioactive Material Orders

Radioactive material orders will only be shipped to a verified and licensed location. Shipping within Canada typically arrives within four working days.

Contact us to pre-arrange order dates.

Regional Restrictions

If you’re wondering whether or not a certain brand or product can be purchased and delivered to your location, you’ve come to the right place.

Exposure – No regional limitations
LC NDT – No regional limitations
Sonatest – Canada only
Magnaflux – Canada only
Carestream – Canada only
Sentinel by QSA Global – Western Canada and Ontario

Return Policy at IR

IR accepts returns within 30 days for most products in unopened and unused condition. Exceptions include consumables, environmentally sensitive products, special orders or some premium products, which are final sale. Full details can be found at

Manufacturer Policies and Warranties

Every manufacturer has different policies and warranties depending on the product. If you have specific questions about a certain manufacturer warranty or policy, contact us directly. We work hard so our clients are well taken care of, and issues are resolved as fast as possible.

Service Centre

Our service centre is equipped with the best tools and technicians to handle your equipment. We have access to client records, so there is never miscommunication about warranties, certificates, or minor details.

We have the ability to customize, maintain, calibrate and repair most if not all of the equipment we sell. Our repair and maintenance staff have experience with digital RT systems, x-ray generators, gamma ray equipment, and just about everything else you can think of.  If your equipment is not performing as it should let the folks in the service centre at IR have a look. In the unlikely event that we can’t fix it, we will make sure that it gets to the people that can.