Customer Support

Clients Come First

Product availability is key to our company success, and we always have a large inventory of popular brands and products. We encourage customers to take the time to request products they are looking for. We place client needs above all else and are happy to source products and equipment.

Shipping

Our staff is fully trained in shipping TDG Class 7 by air or ground; around the world or across the country.

In-stock products ordered before 10 AM will be shipped the same day.

Radioactive Material Orders

Radioactive material orders will only be shipped to a verified and licensed location. Shipping within Canada typically arrives within four working days.

Contact us to pre-arrange order dates.

Regional Restrictions

If you’re wondering whether or not a certain brand or product can be purchased and delivered to your location, you’ve come to the right place.

Exposure Products – No regional limitations
LC NDT – No regional limitations
Sonatest Inc. – North America only
Magnaflux – Canada only
Carestream Health – Canada only
Sentinel by QSA Global – Western Canada only

Warranties

IR wants you to be satisfied with the products you purchase from us. If you are not completely satisfied we offer a complete refund for purchases returned to us within 30 days outside of the manufacturer’s warranty. Our guarantee applies to most products unfortunately it doesn’t apply to special order products, or consumables that have been opened or the seal broken. If you wish to try a new product and are hesitant let us know, we can often offer you a trial period or at a minimum a demonstration. IR also has rentals available and we are expanding all the time. Renting can be a great way to try a new product without the heavy initial capital expense.  Don’t be afraid to ask; we truly want you to have a positive experience at IR.  It is why we are here.

Manufacturer Policies and Warranties

Every manufacturer has different policies and warranties depending on the product. If you have specific questions about a certain manufacturer warranty or policy, contact us directly. We work hard so our clients are well taken care of and issues are resolved as fast as possible.

WIRC Shop

Our Warranty, Installation, Repair and Calibration (WIRC) Shop is equipped with the best tools and technicians to handle your equipment. Our WIRC Shop has access to client records, so there is never miscommunication about warranties, certificates, or minor details.

We have the ability to install, customize, maintain, calibrate and repair most if not all of the equipment we sell. Our repair and maintenance staff have experience with digital RT systems, x-ray generators, gamma ray equipment, labs and just about everything else you can think of.  If your equipment is not performing as it should let the WIRC Shop at IR have a look. In the unlikely event that we can’t fix it, we will make sure that it gets to the people that can.